Returns & Exchanges

At Aqua Shop, we are dedicated to providing high-performance swimming gear that helps athletes and enthusiasts reach their potential. Just as our Blueseventy Wetsuits and DMC FINS are engineered for precision, our Returns & Exchanges policy is designed for clarity, fairness, and your complete satisfaction. We stand behind the quality of every Race Suit, Goggle, and accessory we sell.

Our Returns & Exchanges Promise

We offer a straightforward, swimmer-focused returns and exchanges process within 15 days of you receiving your order. Our goal is to resolve any issue as efficiently as a perfectly executed flip turn.

Step-by-Step Return & Exchange Process

1. Initiate Your Request: Within 15 days of delivery, contact our customer service team at [email protected] with your order number and details about the item you wish to return or exchange. You can use the template below.
2. Receive Instructions: We will email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA number cannot be processed.
3. Ship Your Return: Securely pack the item(s) with the original invoice copy and the RMA number clearly visible on the outside of the package. We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product.
4. Our Inspection & Processing: Once we receive your return, our team will inspect it within 3-5 business days. We will notify you via email about the approval or rejection of your refund or exchange.
5. Completion:
   • Refunds: If approved, your refund will be processed (see section below).
   • Exchanges: If approved for an exchange (e.g., for a different size of a Male Race Suit or Female Two Piece), we will ship the replacement item to you as soon as possible. Standard or free shipping rates will apply based on the new order value.

Return Request Email Template

Copy and paste the template below into an email, fill in your details, and send it to [email protected].

Refund Timing & Method

Upon approval of your return:

• Timing: Refunds will be credited to your original method of payment within 7-10 business days after we receive and inspect the returned item.
• Method: The refund will be issued to the same payment method used for the original purchase (Visa, MasterCard, JCB, or PayPal). Please note that your bank or payment processor may take additional time to post the refund to your account.
• Original shipping fees (both Standard and the calculated value of Free Shipping) are non-refundable.

Non-Returnable Items

For hygiene and safety reasons, and to ensure top performance for all our swimmers, the following product categories are FINAL SALE and cannot be returned or exchanged unless they arrive defective:

• Ear Plugs & Nose Clips: Due to their personal nature.
• Electronics: Such as swimming timers or training devices, once opened.
• Custom or Special Order Items: Clearly marked as such on the product page.
• Swimwear & Apparel that has been worn, used, or has damaged tags: This includes all Race Suits, Two Pieces, and Drag Suits. They must be in pristine, unworn condition with all original tags attached.

Defective items in these categories will be replaced or refunded upon verification. Please contact us immediately if you receive a defective product.

Exchanges for Incorrect or Defective Items

If you receive the wrong item or a defective product (e.g., a flaw in a Fullsuit Wetsuit or a manufacturing issue with Junior Racing Goggles), we will cover the return shipping costs and expedite the correct replacement to you. Please contact us within 48 hours of delivery.